Contact information
Get in Touch
We're here to help with any questions about our products, orders, shipping, or anything else. Reach out to us using the contact details below and we'll get back to you as soon as possible.
For all inquiries, please email us at info@madefloors.com. We respond within 1–2 business days.
Business Hours
Our team is available:
- Monday – Friday: 9:00 AM – 6:00 PM (EST)
- Saturday – Sunday: Closed
Emails received outside of business hours will be answered on the next business day.
Order Support
If you have a question about an existing order, please include your order number in your email so we can assist you faster.
Returns & Damages
For return requests or damaged item claims, please email info@madefloors.com with your order number and photos. See our Return Policy for full details.